How do I file a warranty claim?

Please run through our warranty policy for eligibility here before you file a warranty claim.

Please follow the steps below if you file a warranty claim.

1. Submit a contact form here or email us at [e-mail].
2. Please state 'Warranty request for (product name/number)' at the subject line.
3. Attach a copy of your purchase proof, photos of damage of the product, photos of the internal white tags of the bag, and provide your current shipping address.

You will receive a response from Pacsafe Support Team within 2-3 business days.

Failure to provide all information in step 3 may delay your warranty process.

For the warranty policy on our European website, please click here. 

For the warranty policy on our United Kingdom website, please click here.