Our comprehensive warranty covers any manufacturing defect that has caused the product to fail early. Please see below for items that do and don't qualify for our warranty:
Items that qualify:
- Bags less than 5 years from purchase date for which proof of purchase can be provided
- Wallets and accessories less than 2 years from purchase date for which proof of purchase can be provided
Items that do not qualify:
- Any item without a proof of purchase
- Bags purchased more than 5 years from warranty claim date
- Wallets & accessories purchased more than 2 years from warranty claim date
- Items damaged via standard wear & tear, mishandling during transit, or accrued dirt
- Cosmetic damage or fabric rubbing off
- Items damaged by incorrect use
If your item qualifies for a Pacsafe warranty, please follow the steps here to file a warranty claim.
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