Whether its the wrong size or the wrong colour, we understand. We do our best to mitigate the obstacles between you and your return and we're happy to help. Please take a moment to review our return policy. We accept returns within 30 days of the date of purchase. In order to receive a refund, your item must be unused with tags attached and in its original packaging.
If you purchased your item on Pacsafe.com, please send to USsupport@pacsafe.com:
- Your order number
- The item number/description of you are returning
- Brief reason for the return
After we receive the return information from you we will provide a sales return authorization form that you are to include with your item. Returns without these authorization forms will not be processed.
At this time customers are responsible for the cost of shipping the item and are free to choose whichever method works for them. We recommend something with insurance and tracking.
Once we receive the item back into our warehouse refunds are typically processed in 10-20 days.
If you purchased your product from one of our approved online retailers, please contact them directly within their specified return period to initiate your return. For contact information, you may use our Store Locator or your proof of purchase.