If your item qualifies for a warranty as per this article, then you will no doubt want to get your Pacsafe on the road and file a claim. Also take a moment to register your bag, you'll find a walk-through attached to this article.
We require three items sent to USsupport@pacsafe.com or use the help widget at the bottom of the page.
- A picture of the defect on the bag
- A brief description
- A copy of the proof of purchase
The subject for these emails should be "Warranty"