Are you staring at the tracking page willing the green arrow to move right?
If you have tracking information but your carrier's portal lists the package as delayed or held please contact them immediately.
- For UPS customer service: 1 (800) 742-5877 or try the UPS Help Center
- For DHL, the contact information is different by country but you can find all the numbers on DHL's Website
- For USPS:1 (800) 275-8777 or try the USPS Website
No tracking information?
- Tracking information is available when your order is scanned in by the carrier
- An email will be sent to the address associated with the billing information from the order
- Please contact the carrier to find out where the driver dropped off the package
If you have tried the above solutions and are still experiencing a lack of satisfaction please use the help widget at the bottom of the page to send a message including your name, order number, tracking information (if available), address and phone number.