Where is my order?

Follow

Comments

3 comments

  • Avatar
    Alison Neufeld

    This is my third written request for help regarding order #00425195. I placed the order on 4/17/19. It was supposed to be delivered within 2 business days. On 4/21, I called the customer service number and left my callback number. Also on 4/21, I sent my first written request for help (Request 41180) using this “help widget.” No response. On 4/24, I called again and sent my second written request for help. I have still not received any response and I have not received the backpack I ordered. Please advise on how I can escalate this matter to a formal complaint.

    1
    Comment actions Permalink
  • Avatar
    Sherina Brown

    Where are the customer service? I’ve been emailing and calling but to no avail? All I want is to receive my order bag and accessories. This is the fifth email that I’m sending regarding my order. And I’ve been trying to contact you guys and left several voicemails but still nothing. I’ve even messaged you guys on Facebook but still nothing. It’s been two months and I still don’t have my orders. The tracking number provided is useless.Order number: 00424620Order tracking number: 9405511699000390000000

    I’ve checked the status of all my request and somehow they are all solved when it wasn’t even solved. And now when I access my account on the website, the order history drop down arrow won’t even work.

    Could you please tell how to escalate this?

    0
    Comment actions Permalink
  • Avatar
    Judith Lynn Thomas

    I’ve ordered one fanny pack, but filled out some information twice because I wasn’t notified that the order had been confirmed. Please just send me one Fannypack not two.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk