As rough and tumble as our Pacsafe products are, they are not immune to the dangers of the land and sky. Should you experience an issue, the sooner you contact us the sooner we can get you back to your travels, so we strongly encourage you to inspect your shipment packaging and product on arrival.
If your item arrives damaged please:
- Notify us immediately so we can correct the situation as soon as possible
- Document the condition of the product(s) on arrival
- Provide photos, along with your order number in an email to USsupport@pacsafe.com