Oh no! Your bag is wounded! Over the course of a bag's lifetime, there will come a time when a repair needs to be made. We recommend the people at Rainy Pass in Seattle, WA. They can even quote you a price over email!
For those in lovely Canada we recommend Bentley Leather's repair service Evex, they have many branches scattered about
If you believe your bag qualifies for a warranty repair or replacement please see the articles under the Warranty section.